When you think you know what the other is saying, listen yet
Jumping to conclusions
Certain you know their next words
Misunderstandings, mistakes, and conflict arises
Patience-testing waiting for them to finish
Asking clarifying questions
Observing with detachment
Seeing suffering does not necessitate sharing it
Empathy can exist on the sidelines
Empathy gives birth to compassion
Compassion forms correct action
All from the space of waiting